Returns & Refund Policy

⭐ Returns & Refund Policy – NimoNimo

At NimoNimo, we focus on delivering high-quality, safe, and development-friendly products for children. To maintain hygiene, product integrity, and safety standards:

🚫 We do NOT accept returns.

🔄 We ONLY offer replacements for eligible cases.

Please read the replacement conditions below.

⭐ 1. When Can You Request a Replacement?

You can request a replacement only if:

  • You received a damaged product

  • You received a defective product

  • You received the wrong item

  • The product is missing parts or is incomplete

In all cases above, you must contact us within 48 hours of delivery.

⭐ 2. What We Need from You (Mandatory Proof)

To process your replacement request, you must provide:

  • Clear unboxing video showing the package being opened

  • Photos of the product issue (damage, defect, wrong item, etc.)

  • Order ID and registered phone/email

Requests without proof cannot be processed.

⭐ 3. Conditions for Replacement Approval

Replacement will be approved only if:

  • The issue is verified by our team

  • Proof matches the complaint

  • The product is unused and in original condition

  • All original packaging, tags, inserts are provided

If the complaint is invalid (e.g., self-damage, missing proof), the request will be rejected.

⭐ 4. What Items Are NOT Eligible?

The following products cannot be replaced:

  • Products damaged after delivery

  • Products showing signs of use

  • Complaints raised after 48 hours of delivery

  • Products without an unboxing video

  • Coloring books, activity books, printables (if not damaged/defective)

  • Items purchased during clearance or sale events (unless damaged/defective)

⭐ 5. Replacement Process Timeline

After you submit your request:

  1. Our team reviews your proof within 24–48 hours

  2. If approved, a replacement will be shipped within 2–4 business days

  3. Courier timelines vary by location (3–7 business days)

We do not offer refunds in any form — only like-for-like replacement.

⭐ 6. Refunds

We do not offer refunds for:

  • Returned items

  • Customer remorse (“don’t want it anymore”)

  • Unwanted gifts

  • Incorrect purchases

  • Delivery delays by courier partners

Refunds are only issued if:

  • The product is out of stock at the time of replacement

  • We cannot provide a replacement due to inventory limitations

In these rare cases, refund will be issued to the original payment method.

⭐ 7. Incorrect Address / Delivery Attempt Failure

We cannot replace or refund orders if:

  • The customer enters an incorrect address

  • The courier cannot reach the customer

  • The package is refused at the doorstep

A reshipping fee will apply if you want the item resent.

⭐ 8. Contact Us (Replacement Requests)

To raise a replacement request, email us at:
📩 one.agencz@gmail.com
Include your:

  • Order ID

  • Unboxing video

  • Photos of the issue

  • Description of the problem

We’re here to help ensure you and your child have a great experience.